ISO Policies and Environmental Guidelines

QUALITY POLICY

SATO Asia Pacific Pte. Ltd. shall ensure that a continual improvement plan with objectives set and reviewed, is implemented within the company to boost customers’ satisfaction through all our activities, products & services. We shall:

• Provide competitively priced products with efficient production operation
  
• Give Good Technical and Software Support to Customers
  
• Deliver Quality-Assured Products
  
• Reduce Production Scraps and Rejects

In achieving our goals, the Management shall unceasingly emphasize that all Personnel are constantly upgrading their skills in relation to their jobs and all Sales & Service Personnel trained in product knowledge & well-informed in the latest product development.

ENVIRONMENTAL POLICY

SATO Asia Pacific Pte. Ltd. pledge to protect our Environment by continually setting realistic goals to improve the surroundings in which we operate and to comply with all relevant legal and other requirements stipulated by the Company. To pursue the above, the Management shall set and review guidelines and objectives through all our activities, products and services by:

• Handling all chemicals with care and ensure that disposal and emission of substances are properly monitored to reduce the impacts of our operations on the Environment
  
• Conserving Energy & Minimise Use of Resources
• Reducing Production Wastage
• Preventing Pollution
• Making information available to the Public

The Management shall communicate such objectives to every staff and get their commitment to working as a team towards providing the public positive externalities and a better place to live in.

OBJECTIVES

• REDUCE Customer Complaints by 5% - Total Complaints not to exceed 42
• Improve Customer Satisfaction - Target : Grade A - 20%; Grade B - 50%
• Software Programming - Not more than 2 revisions
• Printer Repair (from Overseas) - 90% of printers return within 2 weeks
• Achieve completion: 95% of monthly Preventive Maintenance
• REDUCE Production Wastage - 13.5% (Blank Jobs); to 15.5% (Colour Jobs)
• REDUCE Production Rejects by 0.14%
• REDUCE Paper Consumption by 10%

ENVIRONMENTAL GUIDELINES FOR VENDORS/ CONTRACTORS

1. Purpose
   To provide environmental control guidelines to vendors/contractors on their activities, products and services supplied to SATO Asia Pacific Pte. Ltd. (SAP).
   
2. Scope
   The guidelines cover:
   
   1. supply of chemicals for use directly or indirectly in the service provision of ; and
   2. provision of services to SAP

3. Guidelines

   1. Chemical Control
      Chemicals cover organic or inorganic, toxic and hazardous substances. As such they include, for example lubricants, oil, gases, cleaning agents, paint and ink.

      1. Material Safety Data Sheet (MSDS) of chemicals supplied or used must be submitted to SAP.
         
      2. Ozone Depleting Substances (ODS) are not allowed to be supplied and transported into the premises of, and used in any work or services.
         
         
      3. Vendors/contractors are not allowed to dispose or store, unused or waste chemicals and/or their containers, within SAP premises after completing the services they have been engaged for.
         
         
      4. Chemicals must be clearly labelled with the necessary information on the containers at all times.
         
         
      5. Chemicals must be stored in proper containers to prevent leakage and spillage.
         
         
      6. Lids of chemical containers must be tightly closed to prevent leakage.
         
         
      7. Vendors/contractors must ensure that adequate and appropriate personal protective equipment (PPE), spillage/leakage containment kits and other emergency equipment e.g. fire extinguisher and first aid kit are available at all times.
         
         
      8. Vendors/contractors must ensure that the chemicals are safely secured during transportation to and from SAP to prevent leakage and spillage.
         
         
      9. Vendors/contractors must inform SAP personnel immediately when any chemical spillage/leakage or other forms of emergency incidents happen.
         
         
      10. Chemicals must be properly and safely handled to prevent accidental drop or overturning during transportation, loading/unloading, and movement within SAP.
          
          
      11. Vendors/contractors shall provide adequate and appropriate material handling equipment to handle chemicals.
          
          
      12. All loading/unloading of chemicals are to be performed at designated loading/unloading areas of SAP.
          
          
      13. Chemical or any form of waste handling must adhere to the guidelines set by the Ministry of the Environment.
          
          
      14. All costs incurred by SAP in the disposal of wastes, handling of spillage/leakage or other forms of incidents caused by the vendors/contractors shall be borne by the vendors/contractors.
      
      
   2. General Control

      1. All vendors/contractors or their authorized agents are required to read and abide by these rules.
         
         
      2. Vehicles must not be left with the engine running during loading/unloading activities or when unattended in SAP premises, unless authorized.
         
         
      3. Vendors/contractors or their appointed agents that service SAP should maintain their vehicles in good condition at all times to prevent any harm to the environment due to poor condition of the vehicles.
         
         
      4. Vendors/contractors must inform SAP personnel if oil leak occurs from the vehicles, equipment or any machinery used at SAP, and thereafter must perform the necessary corrective actions to contain the leak.
         
         
      5. Vendors/contractors shall be provided, on their own, with PPE during the execution of any work within SAP, where required.
         
         
      6. Vendors/contractors are to ensure control of noise emission within the allowable noise tolerance (<85dBA) and the noise source shall be placed away from employees of SAP. Should the noise level exceed the allowable tolerance, the noise source has to be located away from the premises.
         
         
      7. Vendors/contractors are required to control dust emission by means of wetting and/or extraction by use of local exhaust ventilation (LEV).
         
         
      8. Smoking is strictly prohibited within SAP premises.
         
         
      9. Vendors/contractors must always adhere to the safety signs or notices in SAP.
         
         
      10. Vendors/contractors are to report immediately to the employees of SAP or the security guard post if there is any accident.